PonTek Solutions Return Policy
Effective Date: March 12, 2025

At PonTek Solutions, we are committed to ensuring customer satisfaction by providing high-quality services and support. Please review our detailed return policy below to understand our guidelines regarding refunds, service cancellations, and other important aspects.

Service Refunds and Cancellations

1. Eligibility for Refunds

Refunds are only applicable for unused services or subscriptions canceled within 30 days of purchase. If a cancellation request is made after the 30-day period, we regret that we will not be able to issue a refund or credit.

Non-Refundable Services Include:

• One-time technical support services once they have been rendered.

• Custom solutions, consultations, and implementation services, as these require dedicated resources.

• Digital products or software licenses that have already been delivered, due to the nature of digital goods.

2. Process for Refunds

If you meet the refund eligibility criteria, follow these steps to request a refund:

• Contact us at support@ponteksolutions.com with your service details and proof of purchase.

• Our team will review your request and determine whether it qualifies under our refund policy.

• If approved, your refund will be credited back to your original method of payment within 5-10 business days.

• If your refund is denied, we will provide a detailed explanation and offer possible alternatives for resolving your concerns.

3. Service Exchanges

While we do not offer direct exchanges for services, we are committed to resolving any service-related issues. If you are dissatisfied with a service provided, please reach out to us, and we will work with you to find an appropriate solution.

4. Subscription Cancellations

If you have a recurring subscription, you may cancel at any time by reaching out to us at support@ponteksolutions.com. However, please note the following:

• Partial months of service are non-refundable. Your service will remain active until the end of the current billing cycle.

• Cancellations must be requested at least 48 hours before the next billing cycle to avoid additional charges.

• If you experience difficulties canceling your subscription, contact our support team for assistance.

5. Modifications to This Policy

PonTek Solutions reserves the right to update or modify this return policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. Customers are encouraged to review this policy periodically to stay informed about any updates.

6. Contact Information

If you have any questions or require assistance regarding refunds or cancellations, please reach out to us:

📍 PonTek Solutions
📧 Email: support@ponteksolutions.com
📞 Phone: (404) 282-4998
🌐 Website: www.ponteksolutions.com

We appreciate your business and look forward to serving you!